After emails, texts and now phonecalls I have only one response:

Fuck off you ambulance chasing parasites

JE Cooper 20012

Whilst I don’t condone any financial institution ‘misleading’ their customers – if you take it that any large capitalist corporation will fuck you somewhere along the line you don’t get to upset – I fucking hate kangaroo firms that pop up to assist you with a claim and then screw you more than you were screwed in the first place.